Answers:
Do both the ports enjoy an IP address to ping them?
Is the Line protocol Up /Down/Admin down?
Are they connected to a L3 switch or a firewall?
Check and do the needed and try again..
Do rate if it help
I'm sorry your have problems...
I don't slightly twig what your problem is can you please over-elaborate on this some more?
Please ask your examine clearly. If you administer some more details some one can aid you to solve the issue.
Good luck