I want to know if they are going to create it avaible int Northern IL, close to right between the border of IL, and Wisconsin?
Answers:
RUN - Do NOT amble - away from NetZero DSL. Their methodical support have be not sufficiently expert to solve my DSL issues for over a month. I enjoy spent various, several hours on the phone near them, and hold have nil but problems. They started out by have me un-plug every electronic device contained by my house except for my modem, later they blamed it on my internal electrical system and told me to appointment my phone company to win it checked. The phone company say that they can't check the electrical system in need NetZero's concurrence, so I phone up NetZero stern and report them that they own to telephone call the phone company. They REFUSE. I contacted several techs to find out what would necessitate to be done to exterminate internal electrical system issues. They said that a DSL splitter installed outside beside CAT5 cable run to a steadfast DSL jack would solve the problem if it be within reality anything to do on my back. I spent 6 hours yesterday installing investigational electric wiring inwardly the CAT5e electric wiring guidelines and using adjectives telecommunications class components to stop midstream the jack and install the POTS splitter. The problem be still not resolved after that, so I call NetZero put a bet on again. After just about 45 mins to an hour on the phone beside the Tech Support department. After going through the complete shpeel and unplugging everything in the house twice, he say in that's zilch he can do for us. Billing have previously promised to compensation anything time we be in need DSL upon fixing the problem, and tech support promised that we would not enjoy to repay the precipitate termination charge. Upon human being transferred to the withdrawal department, they refuse to waive the rash termination duty or credit us for the time minus service. Legal behaviour will be forthcoming, as it is our lone remedy at this point.
RUN AWAY FROM NETZERO - BAD CUSTOMER 'SERVICE'.